Privacy Policy

1. Information We Collect

1.1 Personal Information

When you use BillBook Auto Calculate, we may collect the following types of personal information:

• Account Information: Name, business name, email address, phone number, and business address
• Business Data: Company logo, tax identification numbers, GST numbers, and business registration details
• Customer Information: Names, addresses, contact details, and payment information of your customers that you input into the app
• Financial Data: Invoice details, product pricing, transaction records, and payment information
• UPI Information: UPI IDs and QR code data for payment processing

1.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: App features used, frequency of use, session duration, and interaction patterns
• Log Data: IP address, access times, app crashes, and performance data
• Location Data: General location information based on IP address (not precise GPS location)

1.3 Information from Third Parties

• Analytics providers (Google Analytics, Firebase)
• Payment processing services
• Social media platforms (if you choose to connect)

2. How We Use Your Information

2.1 Primary Purposes

We use your information for the following purposes:

• App Functionality: To provide, maintain, and improve our billing and invoicing services
• Data Storage: To store your invoices, products, and business data securely in our database
• User Authentication: To verify your identity and manage your account
• Customer Support: To respond to your inquiries and provide technical assistance
• Payment Processing: To facilitate UPI payments and QR code generation
• Backup Services: To enable cloud backup and restore functionality

2.2 Marketing and Communication

Important: We may use your information for marketing purposes, including:

• Sending promotional emails about new features, updates, and special offers
• Providing personalized recommendations based on your usage patterns
• Conducting surveys and requesting feedback
• Sending newsletters about our products and services
• Targeted advertising through third-party platforms
• Market research and business analytics

2.3 Analytics and Improvements

• Analyzing usage trends and user behavior
• Improving app performance and user experience
• Developing new features and services
• Conducting A/B testing and product research

2.4 Legal and Security

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, abuse, and security threats
• Enforcing our Terms and Conditions
• Resolving disputes and investigating complaints

3. Data Storage and Security

3.1 Where We Store Your Data

• Local Storage: Some data is stored locally on your device for offline functionality
• Cloud Database: Your business data, invoices, and account information are stored in secure cloud servers
• Backup Systems: Regular backups are maintained for data recovery purposes
• Server Location: Our servers may be located in various countries, including but not limited to India, United States, and European Union

3.2 Security Measures

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Firewall protection and intrusion detection systems
• Regular data backups with disaster recovery plans

3.3 Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce our agreements
• Maintain business records (typically 7 years for financial records)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage (AWS, Google Cloud, Azure)
• Analytics and performance monitoring (Google Analytics, Firebase)
• Payment processing (UPI gateways, payment processors)
• Email marketing services (Mailchimp, SendGrid)
• Customer support tools (Zendesk, Freshdesk)
• Advertising platforms (Google Ads, Facebook Ads)

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests or regulatory inquiries
• Protecting our legal rights and preventing fraud
• Ensuring user safety and public security

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Your Rights and Choices

5.1 Access and Update

You have the right to:

• Access your personal information stored in our database
• Update or correct inaccurate information
• Request a copy of your data in portable format
• Review your account settings and preferences

5.2 Deletion Rights

You may request deletion of your personal information, subject to:

• Legal obligations to retain certain data
• Pending transactions or disputes
• Legitimate business interests
• Backup retention periods (typically 30-90 days)

5.3 Marketing Preferences

• Opt out of promotional emails by clicking "unsubscribe"
• Disable push notifications in your device settings
• Adjust marketing preferences in your account settings
• Contact us directly to update your communication preferences

5.4 Data Portability

You can export your data (invoices, products, customer lists) in common formats like CSV, PDF, or Excel through the app's export functionality.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and advertisements
• Improve security and prevent fraud

You can control cookies through your device settings, though disabling them may affect app functionality.

7. Children's Privacy

BillBook Auto Calculate is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will promptly delete it. Parents or guardians who believe their child has provided information should contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our app, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy in the app
• Sending an email notification
• Displaying an in-app notification
• Updating the "Last Updated" date at the top of this policy

Your continued use of the app after changes become effective constitutes acceptance of the updated policy.

10. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovery
• Inform relevant regulatory authorities as required by law
• Take immediate steps to secure the breach
• Provide guidance on protective measures you can take

12. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell your personal information to third parties.

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with supervisory authority